Thank you for shopping with Kylo Rover! We’re committed to delivering your travel products safely and efficiently. Please review our shipping policy for details on processing times, delivery windows, and more.

1. Order Processing Time

• All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

• You will receive a confirmation email or SMS once your order is being prepared for shipment.

2. Shipping Methods & Delivery Time

• We currently offer standard shipping via our trusted courier partners.

• Estimated delivery times:

  • Metro Areas: 3–5 business days

  • Non-Metro/Rural Areas: 5–8 business days

Note: Delivery times may vary slightly depending on your location and external factors such as weather, holidays, or courier delays.

3. Cash on Delivery (COD) Only

• We only accept Cash on Delivery (COD) as our payment method.

• Please ensure someone is available to receive and pay for the order at the shipping address.

4. Shipping Charges

• Shipping fees (if applicable) will be calculated at checkout based on your location.

• Occasionally, we may offer free shipping promotions.

5. Tracking Information

• Once your order has shipped, you will receive tracking details via email or SMS.

• You can use this information to monitor your shipment’s progress.

6. Undeliverable Packages

• If our delivery partner is unable to deliver the package after multiple attempts, the order may be canceled.

• We reserve the right to deny future orders if COD deliveries are repeatedly rejected or returned.

7. Contact Us

If you have any questions or concerns about your shipment, please contact our support team:

📧 Email: [email protected]